CHALLENGE

Our goal and objective is to be informed of and meet all customers’ requirements and expectations at all times. As a result all company processes are geared towards the needs of both external and internal customers.

Every employee is responsible for the quality and efficiency of their area of responsibility. The tasks, responsibilities, targets and development of each employee’s skills are reviewed and agreeded upon to form the framework of their assignment. The following basic principle applies to all GRW employees: “The prevention of discrepancies takes priority over the elimination of faults!”.

GRW provides the resources necessary to deliver high quality performance. In this context, good internal company communication and continuous employee training are imparative. The internal customer-supplier principle is implemented throughout the whole company, based on the GRW process model.

GRW’s efficiency is controlled using process key performance indicators, cooperative interaction and team decisions. The root causes of quality, deadline and cost discrepancies are analyzed and remedied.

Partner relationships and open communication with our suppliers are very important to us. We can only provide our customers with top performance through good collaboration with our suppliers. We measure our suppliers’ performance, evaluate and support them according to our quality standards and customers‘ requirements.

We want to guarantee our company’s competitiveness and growth through the continuous improvement of our product quality, flexibility, adherence to deadlines, costs and actions. Every employee is committed to actively working on achieving these well defined targets.

The management system described in the management handbook is used to implement company policy in practice. It is binding for all employees of GRW.